Thoughtful with
your details.

Who we are

XOXO & Co. Pte. Ltd. (UEN 201709791D) provides event rentals, styling, florals, carpet and related services in Singapore. You can contact us at contact@xoxo-co.com or message us on WhatsApp at +65 9737 0437 about this notice.

What information we collect

When you contact us or request a quote, we may receive your name, contact details, optional company name, event date and venue, item selections, quantities, timing, messages and any floor plan or other file you choose to upload. If you book with us, we may also keep details needed for invoicing, delivery and service.

Our website may record basic technical information such as your browser, IP address and cookie choices for security and site operation.

How we use it

We use this information to answer enquiries, prepare and revise quotations, check availability, plan delivery and setup, fulfil confirmed bookings, issue invoices, provide support and maintain records required for our business or by law. We may also use limited information to keep the site secure and understand how it works.

We will not treat a quote request as consent to unrelated marketing. If we offer marketing updates, you can choose whether to receive them.

WhatsApp and automated assistance

When you agree to WhatsApp updates about an enquiry, we use your number to send its acknowledgment, quotation and related questions. Replies may be handled by XOXO’s automated assistant. Relevant message text and event details may be processed through Meta’s WhatsApp platform and OpenAI to help answer questions and prepare an enquiry summary. Our team reviews quotations, availability and bookings. You can ask to speak to a person at any time.

We record the submission notice and version, time, phone number and enquiry reference, along with relevant conversation and delivery records. Enquiry consent is not permission for unrelated promotional messages. Reply STOP or clearly ask us to stop WhatsApp updates; existing email enquiries continue independently. Avoid including sensitive or unrelated personal information in messages, inspiration photos or plans.

When we share information

We may share only the details needed with people helping to deliver your event, such as our crew, florists, logistics providers, payment providers and website or email service providers. We may disclose information where required by law. We expect service providers handling personal data for us to use appropriate safeguards.

We take reasonable steps to protect personal data and keep it only for as long as a business or legal purpose requires. Uploaded plans should avoid unrelated personal information where possible.

Cookies and website tools

Our site may use cookies or similar tools to keep essential functions working, remember preferences, secure forms and understand site traffic. If we introduce optional analytics or marketing tools, we will explain them and provide the choices required by applicable law.

Your choices and requests

You may contact us to ask about personal data we hold, request access, correction or deletion, or withdraw consent where applicable. We may need to verify your identity and may have to retain some information for legitimate business or legal reasons. Write to contact@xoxo-co.com.

Website content and updates

Product images, descriptions, designs and other content on this website belong to XOXO & Co. or their respective owners. Please ask before reusing them. Product imagery and colour representations are guides; the final quotation and confirmed specification govern a booking.

We may update this notice as our services or website change. The current published version will appear on this page with its effective date.