The details behind a lovely event
Clear plans make
better celebrations.
The essentials of hiring from XOXO & Co., from requesting a quote to returning the last piece.
TERMS & CONDITIONS
For furniture, styling, florals, carpet and lighting enquiries in Singapore.Submitting a quote list does not reserve inventory.
Dates, scope, delivery and payment are confirmed in writing.
Tell us about venue access and changes as early as you can.
Terms of hire.
These terms are designed to be read alongside the final quotation and any written booking agreement issued by XOXO & Co. Pte. Ltd.
Enquiries and confirmed bookings
Products, prices and dates shown online are guides and remain subject to availability. A quote request is an enquiry, not a reservation or order. We will review your event details, confirm availability, and issue a quotation describing the agreed items and services.
A booking becomes confirmed when XOXO accepts it in writing and the payment or deposit required by the accepted quotation has been received, unless different written terms have been agreed.
Prices and rental period
Displayed rental rates are starting guides. The final quotation will state the items, quantities, rental dates, delivery and collection arrangements, applicable tax, and any setup or other charges. Longer rental periods and custom work are priced separately.
The agreed rental period runs between the dates in the confirmed quotation. Extensions, additional items, venue changes or extra services require our written agreement and may affect the price.
Delivery, venue access and collection
Delivery and collection arrangements depend on the venue and the agreed schedule. Please provide accurate venue details, a safe unloading area, access requirements and any restrictions that may affect our team. Where timings are not yet known, we will confirm them with you before the event.
Changes to access, waiting time, additional handling or a second delivery may require an updated quotation. Please ensure an authorised contact is available on site to receive the items and flag any visible issues promptly.
Care of rental items
Please use hired items for their intended purpose and keep them reasonably protected while in your care. Rental items may show normal signs of previous use. Tell us promptly if anything arrives damaged or incomplete so we can review it with you.
Missing items or damage beyond fair wear and tear may result in reasonable cleaning, repair or replacement charges. We will explain and itemise any such charges, taking the item’s condition and the circumstances into account.
Changes, postponement and cancellation
Plans can change. Please tell us as early as possible if you need to amend or cancel a confirmed booking. If the full booking is cancelled, the following charge applies to the total confirmed bill, based on how many calendar days remain before the scheduled delivery date:
| When we receive your cancellation | Charge |
|---|---|
| 15 days or more before delivery | 40% |
| 8–14 days before delivery | 60% |
| 6–7 days before delivery | 70% |
| 5 days or fewer before delivery, or after items reach the venue | 100% |
For example, cancelling a confirmed S$1,000 booking 10 days before delivery would incur a S$600 cancellation charge.
Made-to-order, fabricated or bespoke items are fully chargeable once the booking is confirmed and cannot be cancelled for a refund.
If you want to reduce quantities, swap items or postpone your event, contact us first. We will review availability and confirm any revised charges in writing. A new date is not reserved until we confirm it.
Florals, carpet and lighting
Fresh flowers and natural materials vary by season and availability. We may discuss suitable substitutions that preserve the agreed style and value. Faux floral designs and styling details will be confirmed in the quotation.
Carpet colours and dimensions are subject to physical samples, measurements and site conditions. Lighting requires suitable power and a safe installation environment. We will confirm the scope, practical requirements and any exclusions before the booking is accepted.
General terms
We may need to revise an arrangement if circumstances outside reasonable control prevent safe or timely delivery. We will tell you promptly and work with you on a practical alternative. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.
If there is a conflict between this page and a quotation or booking agreement expressly accepted by both parties, the specific written agreement for your booking will take priority. These terms are governed by Singapore law.